at Home in Suffolk
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Solar Hot Water
Big PV System
Growing Wood Fuel
12 Volt Lighting
Solar Water Feature
Solar Mole Repeller
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your Gas Bill
Electricity at Home
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Alternative Technology at Home
is a small UK family run firm completely focused on your total
satisfaction. If you have any suggestions or comments please email us
from our contacts page.
Our telephone number
is usually available 9:30 - 18:00 Monday - Friday, holidays excepted
and at other times messages can be left. We will endeavour to return
your call as soon as possible.
If you have a
complaint or other concern, please call us, or email us from our
contacts page. Should you correspond with us via email we will
endeavour to deal with your concern as soon as possible. All matters
will be dealt with in the strictest confidence.
We accept payment via
most credit and debit cards or by cheque. Card payment will enable us
to ship your goods as soon as authorisation has been obtained from the
card issuer - usually on the same working day if your order is
received before 14.00 hours.
Making a purchase is
simple. Just browse our website, click on any items you wish to buy or
use the order form on our contacts page and put them into the shopping
basket. After you have finished your selection, click on "Go To
Payments" and you will be asked for the details that we require
to complete the transaction.
will gladly take your order by telephone on normal working days 9:30 -
If you wish to pay by
cheque or bank transfer, please contact us for payment and shipping
details and we will advise the total cost. Upon receipt of your
cleared payment, your goods will be dispatched via the chosen delivery
You have the right to
cancel your order within 7 days for a full refund less carriage costs
and providing the goods are unused in original packaging.
Goods remain the
property of Alternative Technology at Home until full cleared payment
Standard Delivery to
UK mainland is included in all prices unless otherwise displayed.
Standard Delivery is 3 - 5 working days from the working day the
order was received. Next Working Day Delivery to mainland UK is £1.99
up to £50.00, £3.98 up to £100.00, £4.99 up to £150.00, £6.00 up
to £200.00 and £9.99 over £200.00. Next
Working Day Delivery is timed from the working day the order was
received. Working days are Monday - Friday, holidays excepted. Orders
received up to 14:00 will usually be processed that working day.
destinations are subject to different delivery charges and timing.
Please contact us for details. Our services are UK only as we do not
have any export facilities.
We will try to reduce
the shipping charge to reflect very low weight/value orders or high
volume orders whenever possible. We reserve the right to manually
reduce the carriage charge accordingly on your final invoice when we
feel that this condition is met.
The courier will
require a signature for proof of delivery, so please make sure someone
will be in to accept delivery!
If your items are in
stock and when funds have been cleared, we will dispatch your order
right away. We will send your order via the chosen option, however we
cannot guarantee the efficiency of this external service which is
beyond our control. We can usually track your order in cases of
If your item is not
in stock, we will back order it for you. You will always be contacted
with the option to cancel if you would rather not wait.
We are not registered
for VAT and no VAT is therefore chargeable on any prices displayed.
and Debit Cards
When paying via
credit and debit card, all credit card numbers are encrypted in the
software when the order is placed using 128 bit encryption.
We know of no
documented cases of credit card fraud using our electronic transaction
purchase system over the internet.
We always check the
authenticity of credit card and address information supplied to us and
reserve the right to refuse orders at our discretion.
We have a minimum
order of £9.99 including shipping, when using credit or debit cards.
Your card statement
will show "Tape Recorder" as the merchant when you buy from
us, as our primary business bank account is held in this name.
We guarantee your
satisfaction. All products carry the full manufacturer's warranty.
All products, except
secondhand and ex-demo goods, leave our premises as new and in full
working order. Should you find the goods faulty within 7 days from the
date of purchase we will arrange collection of the faulty goods and
upon receipt, we will ship out a replacement or offer a refund. Please
do not return faulty goods without first contacting us to obtain
authorisation. Any goods returned for repair or replacement must be
sent in the original condition, in all the original packaging and must
include all accessories, cables and instruction manuals.
Should any item of
equipment fail through normal wear and tear during the guarantee
period, Alternative Technology at Home will repair the unit free of
charge and return it to the customer carriage paid. It is the
responsibility of the customer to ship the faulty unit to our repair
centre at the customer's expense. Alternative Technology at Home will
not be liable for goods in transit from the customer to our repair
This does not affect
your statutory rights as a consumer.
Alternative Technology at Home
collects information from its customers during the ordering process
only. This information, which is collected lawfully and in accordance
with the Data Protection Act 1998, is the basic information that is
vital to ensure correct selection and dispatch of the goods and
services you have ordered.
No third parties
collect information on our behalf. Alternative Technology at Home does
not disclose customer's information to third parties.
Alternative Technology at Home
does not use information given during ordering to enable us to send
mass marketing material to the customer.
If you need to reach
us, please email us from our contacts page or alternatively, you can
call on 08444 848020 or fax us on 0871 661 4117 or write to us at 125
The Street, Capel St. Mary, Ipswich, Suffolk, IP9 2EL, United Kingdom.
Visitors by appointment only.